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INDIVIDUAL ORDERS:

Our contact information

By email: online@crossroadsmusic.com
Business email address online@crossroadsmusic.com

By standard mail:

Crossroads Entertainment Direct
PO Box 829
Arden, NC 28704

By phone:

M-Th between 9 a.m. and 4:30 p.m. EST
Friday between 9 a.m. and 1:00 p.m.EST

800 966 7664

You can shop at www.crossroadsmusic.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ].

Crossroadsmusic.com is registered with the Authorize.Net Verified Merchant Seal program.



Shipping Information:

All domestic orders are processed within 1-2 business days. We will contact you if there will be any delays with your purchase due to back orders or any other special circumstances. If you do not receive the items you purchased within the aforementioned time frame, feel free to contact us with your order number and we will investigate the matter.



Refund, Returns and Cancellation Policies:

We accept returns or exchanges only in the event of damaged or defective products. This does not apply to cracked CD cases. We promise to pack your purchases with the utmost care, but due to mail handling, an occasional jewel case may sustain a crack or two. To return a product:

1. Send an email to online@crossroadsmusic.com and explain the problem. Please include the order number from your email receipt. Let us know your name and what you are returning, and whether you would like to return, replace, or exchange the item.

2. Repack the product just as you received it and return it to us at:

Crossroads Entertainment Direct
PO Box 829
Arden, NC 28704

© 2008 Crossroads Music